Interactive Voice Response Systems (IVRS)

Interactive voice response system is a telephonic technology  which  uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database.

IVRS technology does not require human interaction over the telephone as the user's interaction with the database is predetermined by what the IVR system will allow the user to access.

For example, banks and credit card companies use IVR systems so that their customers can receive up-to-date account information instantly and easily without having to speak directly to a person. IVRS technology is also used to gather information, as in the case of telephonic surveys in which the user is prompted to answer questions by pushing the numbers on a touch-tone telephone.